Support Requests
For app support, include your iPhone model, iOS version, WatchRadar app version, and a short description of what happened. If the issue is visual, attach one screenshot showing the exact step where the scan or account flow failed. This gives us enough context to reproduce most cases and shorten response time.
Billing and Subscription Questions
Subscription billing is handled through Apple. If you need a refund, cancellation, or purchase-history clarification, Apple account settings are the source of record. We can still help by confirming feature entitlement state and guiding restore workflows inside the app.
Privacy and Data Requests
To request account data access, correction, or deletion, email us from the address associated with your account and describe your request clearly. Our team will verify identity before processing sensitive requests. Full policy details are documented in the Privacy Policy.
Business and Partnership Inquiries
For partnerships, integration opportunities, or media inquiries, use the same email and include expected use case details, timeline, and relevant links. We prioritize proposals that improve transparency and safety for buyers and collectors in watch marketplaces.
What We Can and Cannot Provide
WatchRadar can provide product guidance and signal interpretation support. We do not provide legal authenticity certificates, escrow services, or transaction guarantees. For high-value deals, combine app insights with expert in-person authentication and seller documentation.
See the Terms of Service and About page for additional context on product limitations and methodology.
Expected Response Times
Most support requests receive a first response within 24 to 48 business hours. Complex technical cases that require deeper diagnostics may take longer, especially when we need reproducible steps or multiple screenshots to isolate device-specific behavior. We will always confirm receipt of your request and share progress updates when additional investigation is required.