Support

We're here when something doesn't behave.

Most questions about WatchRadar fall into one of the categories below — getting a clean scan, reading a verdict, creating or checking an Analysis Report, or managing WatchRadar Pro through Apple. If you don't find an answer here, email contact@watchradar.space and a person on the team will get back to you.

Getting started

WatchRadar analyses guided photographs of the watch. You can start once you have three useful angles; five give stronger evidence. The Precision Scan capture screen asks for them in this order: dial and bezel straight on, crown side, side profile, caseback, and clasp. Framing guidance and sharpness and glare checks run live on the iPhone, and you can re-take any frame from the bottom strip before generating the dossier. The photos are then uploaded and analysed on WatchRadar's servers, so you need an internet connection.

Reading a verdict

WatchRadar suggests the likely brand, model and reference, then returns one of three hedged verdicts with a confidence level, the reasons behind it and a recommended next step. The confidence tells you how strongly the visible cues agree with the suggested identity.

Analysis Reports

A shareable Analysis Report turns a finished dossier into a record you can share: a unique WRC-id, a QR code that opens the public verification page, and a PDF. It records what the analysis found: the suggested reference, the verdict and the reasons. It is not a legal certificate of authenticity. Use it to show a buyer what was checked, attach it to a Chrono24 or eBay listing, or keep it with your insurance paperwork.

Subscriptions and billing

WatchRadar is free to download, and your first full analysis is free. After that, WatchRadar Pro, an in-app subscription billed through Apple, unlocks up to 40 analyses a week. There is no per-report fee.

Troubleshooting

Privacy & data

Framing, sharpness and glare checks and the dial text read run on the iPhone while you shoot. The analysis itself runs on WatchRadar's servers, so the photos you capture are uploaded to be analysed. Your collection box is private, and nothing is published unless you create a shareable Analysis Report. For the full picture see the Privacy Policy. To request access, correction or deletion of personal data, email contact@watchradar.space from the email tied to your account so we can verify the request.

Reporting a bug or requesting a feature

Bug reports and feature requests both go to contact@watchradar.space. Useful things to include in a bug report: the iPhone model and iOS version, the WatchRadar build number (visible at the bottom of Settings), the watch reference you were scanning, and a screen recording or screenshot of the issue.

Contact

contact@watchradar.space. Email is the fastest way to reach a person on the team.

Frequently asked questions

Is WatchRadar a guarantee of authenticity?

No. WatchRadar is an AI watch identifier. It suggests the likely brand, model and reference from your photos, flags visual signals that contradict that identity, and gives a hedged verdict with reasons. It is not a legal certificate of authenticity, and it can't see inside the case: for a high-value purchase, have the movement and case opened by a qualified watchmaker or the brand's service centre.

Is WatchRadar available outside iPhone?

No. WatchRadar is iPhone only and needs iOS 26 or later. The guided capture is built around the iPhone camera, and the analysis runs on WatchRadar's servers, so a supported iPhone with an internet connection is all you need. There is no iPad, Android or Apple Watch version today.

How do I delete my account and data?

Open Settings inside WatchRadar and tap Delete Account & Data, or email contact@watchradar.space from the email tied to your account. Deletion is permanent and removes your account and its data: scan history, your collection box, any provenance you uploaded, and the Analysis Reports you created. If you only want one report taken down, email us its WRC-id instead.

Can I get a refund for WatchRadar Pro?

Refunds are handled by Apple at reportaproblem.apple.com within the standard Apple refund window; we cannot issue them directly because Apple owns the billing relationship. Cancelling in Settings → Apple Account → Subscriptions stops the next renewal. If you created an Analysis Report by mistake, email us the WRC-id and we can take its public verification page down.

Does the app work without an internet connection?

Only partly. The guided capture (framing, sharpness and glare checks) runs on the iPhone, but the analysis runs on WatchRadar's servers, so it needs a connection to upload the photos and return the result. The value estimate and creating an Analysis Report need a connection too. Without one, the analysis can't run.

My region or language is not in the app — can you add it?

Yes — email contact@watchradar.space with the language you would like to see. We add languages based on what users ask for. The website is currently published in English, German, French and Japanese.

Still stuck? Email contact@watchradar.space.

Include your iPhone model, iOS version and WatchRadar build number so we can help faster.

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