Open WatchRadar settings and use the restore option. Make sure you are signed in with the same Apple ID used for purchase.
Support Center
Get Help Fast
For scan issues, account questions, or subscription help, this is the fastest way to resolve it.
Contact Support
Email us and include your app version, iOS version, and a short description of the issue.
contact@watchradar.spaceTypical response target: within 24-48 hours on business days.
Quick Troubleshooting
- Update WatchRadar to the latest App Store version.
- Ensure the watch is captured under clear lighting with minimal glare.
- Retake scan photos with the dial centered and in focus.
- Restart the app if scan progress gets stuck.
- For billing issues, confirm your Apple ID subscription status in iOS Settings.
- To validate a generated certificate, use Certificate Verification.
If the issue persists after these steps, send one clear screenshot and the approximate time of the error so our team can trace logs faster. This improves first-response resolution and helps us prioritize recurring problems in future releases.
Subscription cancellation is managed by Apple. Go to iOS Settings > your Apple ID > Subscriptions > WatchRadar.
Take additional shots under better light and from multiple angles. If uncertainty remains, use a professional authenticator for final verification.
Email contact@watchradar.space with your request details. See the privacy page for full rights information.
Response Scope and Escalation
WatchRadar support can help with app behavior, account access, and subscription restoration. We cannot provide legal watch authentication certificates. For high-value transactions, we recommend combining app insights with a professional physical inspection and trusted seller documentation.
For privacy and account rights requests, visit our Privacy Policy. For legal usage terms and limitations, review our Terms of Service.